The biggest fear when traveling abroad is being abandoned by your airport transfer service, encountering fatigued drivers, or not being able to find anyone to handle issues! This article carefully selects 5 airport transfer services with “Reliable Brands + Live Customer Service + Legal Operation,” prioritizing “no mishaps” over cheaper prices. Follow this guide to avoid pitfalls, ensuring a worry-free departure and a safe return!
Top 5 Airport Transfer Recommendations at a Glance
(Order does not represent recommendation ranking)
| Recommended Brand | Service Features | Recommended Reason | Suitable For |
|---|---|---|---|
| Onetaiwantrip | Diverse vehicle options (including Alphard), airport transfer + chartered tour all in one | Experienced drivers, customizable requests can be made (e.g., no chatting, no music) | Group tours (with planned chartered tours), high-end business |
| 55688 Taiwan Taxi | Well-known established brand, 24-hour customer service, comprehensive compensation mechanism | Well-established mechanism, replacement vehicle dispatched if the original driver has issues | Values brand reputation, frequent customer discounts |
| LINE GO | Integrated into LINE, no separate download required, flexible booking | Convenient to complete booking using LINE, can accumulate points | Accustomed to using LINE, seeking convenience |
| Wanma Transfer | Specializes in transfers, intuitive interface, can link LINE to receive driver information in real-time | Book without registration, transparent pricing with no hidden fees | Dislikes complicated registration processes, foreign travelers |
| UGO | AI-matched digital dispatch, challenges the industry’s lowest prices, provides immediate airport pick-up upon arrival (no need to book in advance) | Extremely competitive prices, wide selection of vehicle types | Limited budget, needs immediate car booking |
How to Choose an Airport Transfer?
It’s hard to tell the truth from the fake on the internet’s experience and evaluation articles, there are many white-牌 drivers, and there will be negative reviews no matter which one you look for. Therefore, this article screens out brands/platforms with lower risks and “relatively less likely to step on thunder” based on the following 5 evaluation indicators:
- Choose a well-known brand/platform: Look for brands with complete official websites and social media fan pages, rather than brands that only use LINE accounts to take orders, which are more scaled. Well-known brands usually care more about their reputation and are not afraid of problems that cannot be solved.
- Legally operating company (not individual order): Vehicles operated by legal companies will be insured with sufficient “passenger insurance” in accordance with the law. This is an important guarantee that private white-license cars cannot provide. In addition, the Civil Aviation Airport Passenger Car Management Measures stipulates that only scheduled taxis and rental cars (rental cars with drivers, usually license plates starting with “R”) can pick up passengers at Taoyuan Airport, and ordinary taxis cannot be called.
- Airport transfer is the core business: Professional transfer operators should regard airport transfer as their main business, rather than doing it conveniently when they have time. They will be more experienced in details such as dispatching cars, tracking flights, and configuring luggage space, and they will also know better how to deal with various emergencies.
- Have a real customer service channel: Although online/App booking is very convenient, if the itinerary changes temporarily, or the driver cannot be found at the airport, it becomes very important to be able to quickly contact real customer service.
- Be able to get driver and vehicle information in advance: Professional fleets/platforms usually send dispatch messages the day before, so you can clearly know who will pick you up, and you can also confirm vehicle information in advance to avoid the order being missed but only discovered on the day of travel.
5 Recommended Reliable Airport Transfer Brands/Platforms
Recommendation #1 Onetaiwantrip
Brief introduction of service features:
Focuses on chartered tours and transfers, with transfer services available at four major airports: Taoyuan, Songshan, Taichung Ching Chuan Kang, and Kaohsiung Xiaogang. Offers a full range of 5-seater, 7-seater, and 9-seater sedans, SUVs, top-of-the-line Toyota Alphards, and business vehicles.
Services are not limited to airport transfers. Drivers have decades of experience and are familiar with major attractions and transportation routes, making it particularly suitable for groups that need both airport transfers and chartered day trips/cross-county chartered tours.
Recommended reason:
- Customer service will provide driver information the day before the transfer, so you don’t have to worry about being abandoned on the day of travel
- Special requests such as no music/no chatting/moderate or cold temperature in the car can be noted when booking, which is very considerate and customized
- Airport transfers and chartered tours can be done all at once (you can directly charter a car from the airport as the starting and ending point to arrange day trips and cross-county tours)
- Five/seven/nine-seater, Mercedes-Benz, and luxurious Alphard are all available to meet the needs of business, family travel, and large luggage
Recommendation #2 55688 (Taiwan Taxi)
Brief introduction of service features:
The leader in Taiwan’s taxi industry, with high brand awareness, a complete compensation process, and 24-hour customer service. If the vehicle does not arrive on time, customer service will assist in confirming the vehicle status. If the original driver has any abnormalities, another vehicle will be dispatched immediately or the fare will be refunded. After a certain period of time, the compensation process will be entered, and in addition to the refund, you can also apply for an equivalent coupon.
However, only Taoyuan Airport currently provides airport transfer services, and other airports will be opened successively.
Recommended reason:
- The old brand has rich experience in vehicle dispatch and has a lower risk of problems
- Full refund if canceled 6 hours in advance, extremely flexible
- There is a membership grading system, and frequent customers will have exclusive discounts, which is more suitable for people who often call taxis
Recommendation #3 LINE GO
Brief introduction of service features:
LINE GO is an online booking/car rental service launched by LINE, providing airport transfers to and from the four major international airports in Taiwan. You can book in advance or call a car immediately (you need to wait for the driver to pick up the order and go to the pick-up point). The biggest feature is that you don’t need to download another App, you can directly view the estimated fare, book and pay on LINE.
Recommended reason:
- LINE built-in service, no need to download another App is very convenient
- There are occasional coupons/discount code offers available
- You can accumulate points for taking a ride and redeem coupons for free
- Full refund if canceled 24 hours in advance, very flexible
However, LINE GO does not provide a real-time customer service hotline, only follow-up contact channels. If you are very concerned about being able to contact customer service immediately, you may want to consider other brands with 24-hour real customer service.
In addition, if you book an airport shuttle (returning home), a text message will be sent to notify you of the driver’s information 2 hours before the pick-up (the telecommunications reception in foreign countries may be different), so you need to pay more attention.
Recommendation #4 Wanma Transfer
Brief introduction of service features:
Specializes in private car transfers – airport transfers, high-speed rail transfers, and also provides hourly chartered car services. The itinerary can be flexibly customized and you can add stops along the way. When booking, you can specify requirements such as no music/no chatting/moderate or cold temperature in the car. You can complete the booking with one click online without registering as a member, but you can also join as a member to track the order status at any time, get irregular member discounts, and also bind your LINE account to log in and receive the latest personalized messages such as driver information and order status notifications directly from LINE.
Recommended reason:
- Real-time quotation is transparent, and all additional services are clearly listed
- The booking process is simple and convenient. You can check out directly without registering as a member (customer service will actively notify you of order/transfer vehicle information via Email and text message)
- The operation interface is intuitive and easy to understand, and can also be switched to multiple languages. You can book even if you don’t understand Chinese
- Binding LINE login allows you to directly receive driver information and order status notifications without having to flip through Emails
Recommendation #5 UGO
Brief introduction of service features:
UGO is a newly launched airport transfer brand under USPACE, the largest shared parking space service in Asia. It emphasizes the use of an AI-matched digital dispatch system for drivers and passengers’ needs, making drivers’ itineraries more efficient and consumers can enjoy more favorable prices, directly challenging the industry’s lowest prices.
In addition to the airport transfer function that can be booked in advance, it has recently launched immediate airport pick-up booking and a guaranteed car dispatch service within 30 minutes. You don’t have to worry if you forget to book in advance, but it is currently only open to Taoyuan International Airport, Taipei Songshan Airport, and Taichung International Airport. Kaohsiung Xiaogang Airport has not yet opened.
Recommended reason:
- Wide selection of vehicle types, including five/seven/nine-seater, Mercedes-Benz, and luxury business cars
- Full refund if canceled 24 hours in advance, high flexibility
- Has official LINE 24-hour customer service and emergency contact number. If there is any situation, you can ask for help immediately
A list of airport transfer fees for 20 popular companies (2026 latest!)
We have compiled the current popular airport transfer charging methods and booking regulations of 20 companies on the market to facilitate everyone to roughly understand the market price of airport transfers and the service characteristics of each company:
(Reference prices are based on Taoyuan Airport to Taipei)
| Brand | Service Features | Price from Taoyuan Airport to Taipei | Vehicle Type Options | Free Cancellation Rules | Latest Booking Time | Free Waiting Time for Pick-up | Other Fees | Precautions |
|---|---|---|---|---|---|---|---|---|
| Onetaiwantrip | Mainly focuses on chartered tours throughout Taiwan | NT$1,100 (3 people) | 5/7/9-seater | 14 days before | 2 days before | 75 minutes | Night surcharge 9:00 PM – 5:59 AM: NT$3-400, Child safety seat: NT$200, Meet and greet service: NT$200, Additional stop: NT$1-400 | View prices |
| 55688 Airport Transfer | Complete compensation process, 24-hour customer service, highly discussed on ptt | NT$1000 (3 people) | 4/7-seater | 6 hours before | 3 days before | 90 minutes | Night surcharge 11:00 PM – 5:59 AM: NT$200, Child safety seat: NT$200, NT$200 for pick-up sign | No additional stop service, currently only Taoyuan Airport transfer |
| LINE GO | Built into LINE, no need to download an additional App | NT$900 (4 people) | 4/6-seater | 24 hours before | Only Taoyuan Airport can pick up immediately, others require 4 days in advance | 15-60 minutes | Night surcharge 10:00 PM – 6:59 AM: NT$200, NT$300 for child safety seat | No additional stops, no pick-up sign service |
| Wanma Transfer | Specializes in chartered transfers/hourly chartered cars, 24-hour customer service | NT$1,100 (3 people) | 5/7/9-seater | 48 hours before | 1 day before | 70 minutes | Night surcharge 9:00 PM – 6:00 AM: NT$200, Child safety seat: NT$200, Meet and greet service: NT$200, Additional stop: NT$200 | |
| UGO | 24-hour online customer service, AI matching | NT$798 | 5/7/9-seater | 24 hours before | Can call a car immediately upon arrival | 90 minutes | Night surcharge 9:00 PM – 7:00 AM: NT$100 (for airport drop-off), Child safety seat: NT$300, Meet and greet service: NT$300, Additional stop: NT$300 | Kaohsiung Xiaogang Airport does not have service yet |
| KKday | Includes pick-up sign, multiple suppliers to choose from | NT$890 (3 people) | 5/9-seater | 3 days before | 2 days before | 90 minutes | Night surcharge 10:00 PM – 6:59 AM: NT$200, Child safety seat: NT$200, Additional stop: NT$2-1,000 | Different rules for different plans, need to compare yourself |
| klook | Multiple suppliers to choose from | NT$794 (4 people) | 5/7/9-seater | 24 hours before | 3 days before | 60 minutes | Child safety seat: NT$200, Meet and greet service: NT$50 | Different rules for different plans, need to compare yourself |
| Trip.com | Has baby car available | NT$1,166 (4 people) | 5/7/9-seater | 24 hours before | 2 days before | 120 minutes | Child safety seat: approx. NT$300, Meet and greet service: approx. NT$300 | No additional stop service, currently only Taoyuan Airport transfer |
| Uber | Adopts dynamic pricing mechanism | NT$1,400 (4 people) | 4/6-seater | 24 hours before (booking); or within 3 minutes of successful immediate car call | Immediate | No explanation | No explanation | May not be able to provide a child safety seat |
| Airport Express | Specializes in airport transfers throughout Taiwan, 24-hour customer service | NT$799 (4 people) | 5/7/9-seater | Contact the customer service center to cancel 1 hour before departure | Guaranteed car 1 day before | 30-90 minutes | Night surcharge: NT$120, Child safety seat: NT$200, Meet and greet service: NT$200, Additional stop: from NT$100 | Additional NT$150 for pick-up |
| Tripool | Chartered car and carpooling are both available | NT$999 (3 people) | 5/7/9-seater | 6:00 AM the day before | 6:00 AM the day before | 30-90 minutes | Child safety seat: NT$300, Meet and greet service: NT$300, Additional stop: from NT$200 | |
| Zudao | No night surcharge | NT$950 (4 people) | 5/7/9-seater | 2 days before | 2 days before | 90 minutes | Child safety seat: NT$200, Meet and greet service: NT$200; Additional stop within the same city: NT$200, Additional stop across cities: NT$300 | Additional NT$100 for pick-up |
| Callcar Bar | Cooperative brand with 90% of financial institutions in Taiwan | NT$1,350 (4 people) | 5/9-seater | Contact customer service to cancel 6 hours before | 36 hours before | 90 minutes | Night surcharge 11:00 PM – 7:00 AM: NT$200, Child safety seat: NT$200, Meet and greet service: NT$200, Additional stop: from NT$300 | |
| Chuan Feng Airport Transfer | Cooperative brand with financial institutions | Credit card discount from NT$475 (3 people) | 4/7-seater | Contact customer service to cancel 24 hours before | 3 working days before | 75 minutes | Night surcharge 10:00 PM – 6:00 AM: NT$200, Child safety seat: NT$200, Meet and greet service: NT$200, Additional stop: from NT$200 | Credit card discount activities, must meet specific qualifications |
| Metro Taxi | One of the top three fleets in Taiwan, no night surcharge | NT$1,050 (3 people) | 5/7/9-seater | Within 10 minutes of finding the car | 30 minutes before | 90 minutes | NT$200 for pick-up sign | Additional stops will be priced separately |
| Sincere Taxi Fleet | Highly discussed on Dcard | NT$1,100 (4 people) | 5/7/9-seater | 2 days before | 3 days before | No explanation | NT$300 for child safety seat | Additional NT$100 for pick-up |
| Hertz | Well-known car rental brand | Calculated based on the estimated mileage and time of the trip by the system | 5/7-seater | 4 hours before | 3 days before | 60 minutes | Night surcharge 11:00 PM – 5:59 AM: NT$2-800, Child safety seat: NT$200, Meet and greet service: NT$200, Additional stop: NT$200 | May not have a car during peak hours |
| Carplus | Second largest car rental company in Taiwan | NT$1,300 (4 people) | 5/7/9-seater | 24 hours before | 3 days before | 60 minutes | Night surcharge 10:00 PM – 7:00 AM: NT$300, Child safety seat: NT$200, Meet and greet service: NT$300, Additional stop: from NT$300 | |
| ezTravel | The first online travel agency in Taiwan | NT$890 (3 people) | 5/7/9-seater | 3 days before | 3 days before | 90 minutes | Night surcharge 10:00 PM – 7:00 AM: NT$200, Child safety seat: NT$200, Meet and greet service: NT$220, Additional stop: NT$200 | |
| Fly Pigeon Transfer | No night surcharge | NT$1,000 (4 people) | 5/9-seater | 24 hours before | 6 hours before | 90 minutes | Child safety seat: NT$100, Meet and greet service: NT$200, Additional stop: from NT$150 |
Airport Transfer Precautions
In addition to the 5 major evaluation indicators emphasized in this article, there are some details that should be noted in order to minimize the chance of stepping on thunder:
- Don’t choose too cheap: Prices lower than the market price often come from price-cutting competition, and the service quality may be unstable, which may easily lead to drivers driving while fatigued due to taking too many orders, or temporarily abandoning low-priced orders after receiving higher-priced orders.
- Avoid private cars (white-license cars): Taoyuan Airport regulations stipulate that only legal rental cars or scheduled taxis can enter the airport for pick-up. White-license cars are not only illegal and unregulated, but also do not have passenger insurance compensation in the event of an accident, and may not be able to claim compensation.
- Pay attention to the pick-up waiting time regulations: Pick-up is usually free for 60-90 minutes from the “actual landing of the flight”, and there will be a waiting fee for overtime. It is recommended to choose “flight tracking” for the pick-up time when booking. Even if the flight is delayed, the driver will automatically adjust the pick-up time.
- Confirm luggage with customer service in advance: If you have large equipment such as strollers, golf clubs or snowboards, you should confirm with customer service in advance whether there is an additional charge and whether the car can fit it, so as not to be refused by the driver for safety reasons on the day of travel and no refund will be given.
- Clearly understand the cancellation and additional service regulations: The cancellation policies of different platforms vary greatly, and the additional services also vary. Some platforms do not provide pick-up signs or additional stops on the itinerary. Be sure to read the terms and conditions carefully before booking, especially for those whose itineraries are more likely to change.
Frequently Asked Questions About Airport Transfers
Yes, but there are restrictions on the pick-up vehicle type or pick-up location, which is not as easy to call a car as in general urban areas. For example, Taoyuan Airport mostly dispatches cars in the R-license rental car mode (not cost-effective for short trips); Kaohsiung Xiaogang Airport must pick up passengers at a designated location, and cannot pick up passengers directly outside the lobby pick-up area.
You can consider it when the itinerary is confirmed and you can book in advance; however, for temporary business trips or flexible itineraries, it is usually safer to find other brands for transfers at your own expense.
Credit card airport transfers are mostly undertaken by companies such as Kenyic and Chuan Feng, which have a certain degree of trustworthiness, but you need to meet specific card types and spending thresholds, and it is extremely difficult to book during peak hours and the flexibility is low.
Airport transfer is a private car service that needs to be booked in advance. The fee is a fixed price, which includes the driver’s empty car cost, flight tracking, waiting time, fixed fare, and customer service support. Sometimes it is also because airport regulations stipulate that only R-license rental cars can pick up passengers, and the minimum charge for rental cars is one hour, so it is relatively uneconomical to travel a short distance. Taxis are charged by the meter, but if you encounter traffic jams or detours, the fee may exceed expectations.
There is no limit for drop-off, but most pick-ups require booking in advance. The “latest booking time” varies greatly among different platforms. LINE GO, Uber, UGO and other platforms have the opportunity to call a car immediately upon arrival, and most other platforms require booking 1-3 days in advance.
Airport pickup: Generally estimate 60-90 minutes after flight arrival as the pickup time. When booking, try to select the “flight tracking” service, where the driver will automatically adjust flexibly based on the actual flight arrival time.
Airport drop-off: Pickup time = departure time – 3 hours (recommended advance time for international flights) – travel time – traffic buffer time
Most brands apply night surcharges between 21:00-06:59, commonly adding around NT$200. Some brands do not charge additional night surcharges or include them in the quoted price (such as Zudao, Metropolitan Fleet, Flying Pigeon Transfer, etc.).
Flight tracking (recommended): Actively tracks the actual aircraft landing time. If the flight is delayed, the driver automatically adjusts the arrival time, so you don’t need to worry about being charged waiting fees if the plane lands too late.
Scheduled time: The driver only appears at the agreed time, more suitable for domestic flights or flights with very certain timing.
When booking, select “flight tracking” and provide the correct flight number. Most brands will actively track arrival times and provide 60-90 minutes of free waiting after landing. If the flight arrives early/is significantly delayed, or changes landing airports, it will be handled according to each platform’s cancellation or surcharge policies.
Airport drop-off with urgent timing: First call an Uber or taxi, then file a complaint with the platform afterward
Airport pickup without time pressure: Contact customer service for platform assistance with rescheduling, or take an on-site taxi
This is why we recommend choosing brands with “live customer service” and do not recommend finding individual drivers, so there is someone to help handle problems when they arise unexpectedly.
